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Privacy Policy

Privacy Policy

Effective Date: 05 November 2025
Last Updated: 05 May 2026

Accuster Technologies Pvt. Ltd. (“Accuster”, “we”, “our”, “us”) is committed to protecting your personal data and ensuring transparency in how your information is collected, used, shared, and protected.

This Privacy Policy applies to:

  • Our website: https://www.accuster.com

  • Our mobile applications, including Accuster LT App, Accuster BMI, AccUrine App, Digital Microscope App, and any future diagnostic or medical-device companion applications

  • Any digital services associated with our diagnostic devices, laboratory solutions, and mobile health technology

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Definitions

Personal Data: Information that identifies you (e.g., name, phone number, email, age)

Sensitive Personal Data: Includes health data, diagnostic results, biometrics, device readings, images, etc.

Health Data: Test results, pathology reports, medical measurements, and any health-related information

Diagnostic Data: Data collected via Accuster devices or applications for generating reports

2. Data We Collect

A. Personal Information

  • Name, age, date of birth

  • Email address, phone number

  • Gender and demographic details

  • Login credentials and authentication data

B. Health & Sensitive Data

Collected only when using diagnostic services:

  • Blood and urine test parameters

  • Medical device readings

  • Pathology reports (including PDFs)

  • Images or sensor data

  • Health history (if provided)

C. Device & Technical Data

  • Device model, OS version, unique device ID

  • IP address and approximate location (if permitted)

  • App usage data and analytics

  • Permissions (camera, storage, Bluetooth, internet)

D. Diagnostic Device Data

  • Machine logs

  • Test IDs and device identifiers

  • Calibration and performance data

3. How We Use Your Data

We use your data only for legitimate medical and operational purposes:

A. Diagnostic Services

  • Generate and deliver reports

  • Display results in applications

  • Enable authorized personnel to access test data

B. Product Improvement

  • Improve device accuracy

  • Enhance algorithms and features

C. Account Management

  • Authentication and login

  • Customer support

  • User dashboards

D. Legal & Regulatory Compliance

  • Compliance with applicable laws (including Indian regulations)

  • Audit and record-keeping

E. Communication

  • Sending reports via email/SMS/WhatsApp (when requested)

  • Service updates and support

We do NOT use health data for advertising or profiling.

4. Consent

By using our services, you explicitly consent to:

  • Collection and processing of health data

  • Secure storage of diagnostic results

  • Sharing with authorized healthcare professionals when required

You may withdraw consent at any time, which may affect service availability.

5. Data Security

We implement industry-standard safeguards:

  • Encryption in transit (HTTPS/TLS)

  • Encryption at rest

  • Role-based access control

  • Secure cloud infrastructure (e.g., AWS, Google Cloud)

  • Monitoring and logging

Despite this, no system is 100% secure.

6. Data Sharing

We do not sell or rent personal or health data.

We may share data only in the following cases:

A. Authorized Personnel

Lab technicians and healthcare professionals for diagnostics

B. Service Providers

  • Cloud hosting providers

  • Analytics tools

  • Messaging and email services

  • Crash reporting systems

All providers are bound by confidentiality and data protection obligations.

C. Legal Requirements

  • Court orders

  • Fraud prevention

  • Regulatory obligations

D. Business Transfers

In case of merger or acquisition, with appropriate safeguards

7. Data Retention

We retain data only for as long as necessary:

  • Diagnostic & health data: Up to 7 years (as required by medical/regulatory standards)

  • Device and technical logs: Up to 12 months

  • User account data: Until the account is deleted or deactivated

  • Backup data: Retained for up to 30 days after deletion

After the retention period, data is securely deleted or anonymized.

8. Data Deletion

You have the right to request deletion of your data at any time.

How to request deletion:

Deletion process:

  • Request acknowledgment within 48 hours

  • Completion within 7–30 working days

After deletion:

  • Data is permanently removed from active systems

  • Backup copies may remain for up to 30 days before automatic deletion

  • Certain data may be retained if legally required

Once deleted, data cannot be recovered.

9. Your Rights

Under applicable laws (including India’s DPDP Act), you have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent

  • Obtain a copy of your data

  • File a grievance

To exercise your rights, contact:
support@accuster.com / customercare@accuster.com

10. Children’s Privacy

Our services are not intended for individuals under 18 without supervision of a parent, guardian, or authorized medical professional.

We do not knowingly collect data from children without proper consent.

11. Third-Party Services

We may use:

  • Google Firebase / Analytics

  • Crashlytics

  • Cloudflare / AWS / hosting providers

  • SMS gateways (e.g., MSG91)

  • Email services (e.g., ZeptoMail)

These services follow strict data protection standards.

12. International Data Transfers

If data is processed outside India, we ensure:

  • Secure transfer mechanisms

  • Equivalent data protection safeguards

13. Data Breach Response

In the event of a data breach:

  • Users will be notified where required

  • Authorities will be informed if necessary

  • Immediate corrective measures will be taken

14. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be communicated via:

  • Website

  • App notifications

  • Email (if applicable)

15. Contact Information

Accuster Technologies Pvt. Ltd.
424-CMR Building, Near MCD School, Ghitorni
New Delhi – 110030, India

Email: support@accuster.com, customercare@accuster.com
Phone: +91-80101-00088

16. Public Accessibility

This Privacy Policy is publicly available at:
https://www.accuster.com/privacy-policy

It is accessible worldwide without login, restriction, or download requirement.