Effective Date: 22 – November – 2025
Last Updated: 12 – April – 2025

Accuster Technologies Pvt. Ltd. (“Accuster”, “we”, “our”, “us”) is committed to protecting your personal data and ensuring transparency in how your information is collected, used, shared, and protected.
This Privacy Policy applies to:

• Our website: www.accuster.com
  

• Our mobile applications, including Accuster LT App, Accuster BMI, AccUrine App, Digital Microscope App and any future diagnostic or medical-device companion applications.
  

• Any digital services associated with our diagnostic devices, laboratory solutions, and mobile health technology.
  

By using our website, apps, or diagnostic services, you consent to the practices explained in this Privacy Policy. If you do not agree, please discontinue using our services.

1. DEFINITIONS

• Personal Data: Any information that can identify you (e.g., name, phone number, email, age).
  

• Sensitive Personal Data: Highly confidential information including health data, diagnostic results, medical parameters, biometrics, device readings, images, etc.
  

• Health Data: Test results, pathology reports, medical measurements, device-generated values, and any information related to your health status.
  

• Diagnostic Data: Data collected from Accuster diagnostic devices or mobile apps for generating or managing medical reports.
  

2. WHAT DATA WE COLLECT

A. Personal Information

• • Name, age, date of birth
    

  • Email address, phone number
    

  • Gender & demographic details
    

  • Authentication details (login credentials)
    

B. Sensitive & Health Data

We collect health data ONLY when you use our diagnostic services or associated apps:

• • Blood test parameters
    

  • Urine test parameters
    

  • Medical device readings
    

  • Pathology reports & generated PDFs
    

  • Images or sensor data captured by diagnostic devices
    

  • Health history (if entered manually)
    

C. Device & Technical Data

• • Mobile device model, OS version, unique device ID
    

  • IP address and location (if permission granted)
    

  • App usage analytics
    

  • Device permissions used by apps (camera, storage, Bluetooth, internet, etc.)
    

D. Information from Diagnostic Devices

• • Machine logs
    

  • Test IDs, equipment identifiers
    

  • Calibration and performance data
    

3. HOW WE USE YOUR DATA

We use your data for legitimate medical, operational, and service-related purposes, including:

A. To Provide Diagnostic & Health Services

• • Generate pathology reports
    

  • Display diagnostic results in the apps
    

  • Enable technicians or authorized operators to record or view test data
    

  • Improve device accuracy and performance
    

B. To Improve Our Products & Medical Devices

• • Quality analysis
    

  • Product upgrades
    

  • Algorithm improvement
    

C. To Manage Your Account

• • Login & authentication
    

  • Personalized dashboards
    

  • Customer support
    

D. For Regulatory & Safety Compliance

• • Medical Device Rules (India)
    

  • Data backup for legal and audit purposes
    

E. For Communication

• • Sending reports by email/WhatsApp/SMS (if requested)
    

  • Customer support notifications
    

  • Service updates
    

We DO NOT use health data for advertising, marketing, or profiling.

4. CONSENT FOR HEALTH & SENSITIVE DATA

By using our diagnostic apps or devices, you explicitly consent to:

• • Collection of health data
    

  • Processing for generating reports
    

  • Secure storage of results
    

  • Sharing with authorized lab technicians or healthcare professionals (only when required)
    

You may withdraw consent at any time, but doing so may limit our ability to provide services or show past reports.

5. HOW WE STORE & PROTECT YOUR DATA

We implement strict security measures, including:

• • Encryption of data in transit (HTTPS/TLS)
    

  • Encryption of data at rest (secure cloud storage)
    

  • Access control for technicians & internal teams
    

  • Activity & access logging
    

  • Secure server environment (e.g., AWS / Google Cloud / similar)
    

However, no system can guarantee absolute security.

6. DATA SHARING & DISCLOSURE

We DO NOT sell, rent, or share your health data with advertisers.

We only share data in the following cases:

A. Authorized Healthcare or Lab Personnel

To perform diagnostic tests or operate Accuster devices.

B. Third-Party Service Providers

Such as:

• • Cloud hosting providers
    

  • Analytics tools
    

  • SMS/Email delivery providers
    

  • App crash reporting systems
    

Each provider is bound by confidentiality agreements and must comply with Indian data protection laws.

C. Legal & Regulatory Requirements

We may disclose data:

• • To comply with court orders
    

  • To prevent fraud
    

  • During safety investigations
    

D. Business Transfers

If Accuster undergoes a merger or acquisition, data may be transferred with appropriate safeguards.

7. DATA RETENTION

We retain data only as long as necessary:

• • Diagnostic reports: 7 years (as per internal policy or regulatory requirements)
    

  • Device logs: 12 months maximum
    

  • User account data: retained until deletion request
    

  • Backups: retained for 30 days/months
    

You may request deletion of your data at any time.

8. YOUR RIGHTS

Under applicable law (DPDP Act India), you have the right to:

• • Access your data
    

  • Download your reports
    

  • Request correction
    

  • Request deletion
    

  • Withdraw consent
    

  • Know how your data is used
    

  • File a grievance
    

To exercise rights, contact us at: support@accuster.com, customercare@accuster.com

9. CHILDREN’S PRIVACY

Our diagnostic applications are not intended for children under 18 unless under supervision of a parent/guardian or trained medical operator.

We do not knowingly collect data from children without valid consent.

10. THIRD-PARTY SERVICES & SDKs

Our apps may use:

• • Firebase / Google Analytics (for app performance)
    

  • Crashlytics (for crash detection)
    

  • Hostinger / Caludflare / AWS (for secure storage)
    

  • WhatsApp/MSG91 SMS gateway for report delivery
    

  • ZeptoMail for email services

Each service follows strict data security standards.

11. INTERNATIONAL DATA TRANSFERS

If data is stored or processed outside India, we ensure:

• • Secure transfer
    

  • Equivalent data protection safeguards
    

12. DATA BREACH RESPONSE

In case of a significant data breach:

• • Affected users will be notified
    

  • Authorities will be informed when required
    

  • Immediate security measures will be taken
    

13. CHANGES TO THIS POLICY

We may update the Privacy Policy occasionally.
Important changes will be notified via:

• • App notifications
    

  • Website announcement
    

  • Email (if applicable)
    

14. CONTACT INFORMATION

Accuster Technologies Pvt. Ltd.
Registered Office:
424-CMR Building, Near MCD School, Ghitorni
New Delhi – 110030, India

Email: support@accuster.com, customercare@accuster.com
Phone: +91-80101-00088