Customer Care
Customer care
At Accuster Technologies, we pride ourselves on having a dynamic and responsive Customer Care Department comprising experienced Managers, Engineers, Lab Technicians, and Client Relationship Officers. Our team is dedicated to serving clients across pan India, including the most remote and difficult-to-access locations where our labs are installed.
We are honored to support esteemed clients such as the Border Roads Organisation (BRO), National Health Mission (NHM – NRHM & NUHM), and the Indian Army—organizations that rely on us to maintain operations in some of the country’s toughest terrains and smallest village blocks.
Round-the-Clock Support – 24×7
Accuster operates 24×7 customer care support to assist our clients engaged in preventive healthcare and life-saving services. We understand the critical nature of your work, and our mission is to ensure your equipment runs smoothly so you can focus on what matters most—saving lives.
Our dedicated support team delivers instant, effective, and personalized solutions to all client queries. Whether online or via phone, we provide consistent and unified customer service across all channels—eliminating the frustration caused by disjointed support systems.
Our Commitment to Service Excellence
Instant Equipment Support: Whether or not your equipment is under AMC, our expert engineers are available for emergency repairs to restore your machine to peak performance.
Emergency Service Hotline: Call us anytime at 8010100088 for immediate assistance.
Plug & Play Replacement: Clients can courier faulty devices to us and receive replacement units through our unique plug-and-play system—a first in the Indian medical equipment industry.
Time & Cost-Effective Solutions: Our problem-solving approach emphasizes speed and affordability, minimizing downtime and maximizing efficiency.
Periodic Feature Upgrades: We offer regular feature enhancements to help clients get the most out of their machines.
Free Training: We provide complimentary training for lab technicians, empowering them to operate equipment effectively and independently.
Unique Advantages of Our Customer Service
✅ Centralized Customer Support Department for all service-related queries.
✅ Courier-Based Equipment Replacement enabled by our rugged machine design.
✅ Client Feedback System for ongoing service improvement and quality assurance.
✅ On-time, Cost-effective Repairs & Maintenance for all types of equipment.
At Accuster Technologies, customer satisfaction is not just a department—it’s a commitment. We continuously strive to enhance your service experience and build long-lasting relationships grounded in trust, reliability, and innovation.
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Phone Number
+91 80101-00088
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Location
Plot No. 424 CMR Building Ghitorni New Delhi - 110030